Privacy Policy.
Last updated: September 5, 2025
ONA ("onahome.eu"), located at Herentalseweg 66, 2440 Geel (Belgium), is responsible for the processing of personal data as set out in this privacy policy.
This policy applies to all personal data processed by onahome.eu from individuals who have ever been in contact with us, including website visitors, customers, and business partners.
1. What is personal data?
Personal data is any data that can identify you as an individual. This includes:
- Your name, address, email, phone number
- IP address and customer number
- Order history, preferences, and browsing behavior
2. When do we collect your data?
We collect personal data when:
- You visit our website
- You place an order
- You create an account
- You contact customer service
- Someone else sends you a gift via our webshop
- Third parties share your data with us (with your consent)
3. What data do we collect and why?
For processing orders.
To deliver your order and provide updates, we collect: name, email address, address, phone number, payment details. This data is necessary to fulfill our agreement with you and must be retained for 7 years by law.
Your account information.
In your personal account, we store: contact information, delivery addresses, order history, payment methods, gift card preferences (e.g., wish list, newsletter).
Interactions with customer service.
If you contact us by phone, email, or social media, we may store the communication to better serve you in the future.
Website usage data.
To improve our website, we collect: IP address, browser type, language and device settings, search, click and purchase behavior. This helps us understand general customer patterns and tailor our services accordingly.
Customer surveys. If you participate in surveys, we may collect data associated with your feedback. Participation is voluntary, and data will be deleted after the survey is completed.
Promotions and Contests.
For promotions, we collect the necessary data to carry out the promotion and select winners. All details are listed in the promotion terms and conditions.
Fraud prevention
We use data such as IP addresses and behavioral patterns to detect and prevent abuse.
4. Share via social media
You can share products via social media buttons on our website. We do not have access to your social media account. Please refer to the privacy policy of the platform you use to manage your settings.
5. Who do we share your data with?
We only share your data when necessary, and always in a secure manner:
Logistics partners.
For example, BPost, DPD, UPS—receive your name and delivery address to deliver your package.
External service provider.
For services such as: website support and analysis, customer service platforms, marketing and surveys, payment and financial services. These parties only receive data that is necessary for their task and are contractually obliged to handle it securely.
Authorities
We may share data with authorities (e.g., tax authorities, police) if required by law.
6. Where is your data stored?
All data is stored within the European Economic Area (EEA) and protected by robust technical and organizational measures, including:
Restricted access
Regular security audits
Secure data transfer protocols
7. Data relating to minors
Our services are not intended for children. If you are under 18, you may only use our site with the consent of a parent or guardian.
8. Your rights
You have complete control over your personal data. Your rights include:
- Right to information - Clear explanation of how your data is used (this policy)
- Right of access - You may request access to the data we hold about you.
- Right to correction - Correcting or updating your data
- Right to object - Objecting to the way we process your data
- Right to data portability - receive your data in a machine-readable format
- Right to restriction - Request for restricted use of your data
- Right to be forgotten - Ask us to delete your data (unless we are legally obliged to retain it)
- Right to lodge a complaint - You can contact us or your local data protection authority.
9. Questions or complaints?
We are happy to help.
Send an email to: [email protected]
If you are not satisfied with how we handle your data, you can also file a complaint with the data protection authority in your country.