Account & Privacy.
On this page, you can find the answers to the following questions:
Do I need an account to place an order?
You can simply order as a guest at ONA without creating an account.
But good to know: with an account, you can easily track your orders, check out faster in the future, and access your order history and invoices.
Would you like an invoice with a VAT number? Then an account is required.
I forgot my password - what should I do?
No worries! Go to the login page and click on "Forgot your password?" Enter the email address linked to your account and we will send you a link to reset your password.
Didn't receive an email? Check your spam or junk mail folder. Still having trouble? Feel free to contact our customer service team—we're happy to help!
How is my personal data protected?
At ONA, we take your privacy very seriously. Your personal data is stored securely and handled in accordance with applicable privacy laws and regulations, such as the GDPR.
All information is sent via encrypted connections (SSL) and we use reliable platforms and security measures to protect your account and payment details. We never share your data with third parties without your consent, unless this is necessary to process your order.
For full details, please refer to our privacy policy.