Orders & Payments.

We process your order immediately so that you receive your new ONA items as quickly as possible. Unfortunately, this also means that once your order has been placed, we are usually unable to make any changes.

Would you still like to cancel or check if something else is possible? Please contact our customer service department with your order number. We will be happy to see if we can still help you.

At ONA, you always shop in a secure payment environment. We work with mollie.com, a reliable online payment system that makes payments secure, easy, and flexible.

Choose how you want to pay: we offer the following options:

• Bancontact
• Paypal
• Belfius
• KBC/CBC
• Bank transfer
• VISA
• Mastercard
• Google Pay
• Apple Pay

Have you received a discount code or gift voucher? Lucky you! You can easily enter it on the checkout page to pay for (part of) your order.

Please note: you can only use one discount code or gift voucher per order. Codes and vouchers cannot be combined with each other or with other promotions.

There may be a few reasons why your code isn't working:

• Check the validity – The code may have expired or there may be special conditions. Some codes are time-limited.
• One code per order – You can only use one discount code or gift card per order. It is not possible to combine them.
• Exclusions – Sometimes a code cannot be used in conjunction with other offers or promotions.

Still having problems? Don't worry! Contact our customer service team, and we'll be happy to help you.

No problem! Just send us an email with your order number and/or your address details so that we can find your order in our system. We will then send you a copy of your invoice as soon as possible.

All prices quoted include VAT, so you know exactly where you stand.